Before a booking exists
This website does not take payments, sell courses directly, or create an automatic reservation. An enquiry through the submission desk is only a conversation starter. Where a course place, fee, schedule or delivery format is later agreed, the specific written booking confirmation takes priority over this general page if the two documents differ.
Cancellation by a participant
If you need to cancel a confirmed booking, contact [email protected] as soon as possible and include the name used for the booking, the course or workshop date, and the reason only if you wish to provide it. We will acknowledge the request and confirm the practical options in writing. A request is not treated as received merely because a browser form was filled out; use email so there is a clear record.
Refund approach
Any refund eligibility, amount and timing will be set out in the booking confirmation and assessed against the work already committed, any third-party costs, the notice provided, and applicable consumer law. When a refund is due, it will normally be returned through the original payment method where possible. We do not promise a standard percentage on this public page because a short individual session, a multi-session workshop, and a custom arrangement can involve different preparation and cancellation conditions.
Rescheduling and transfer
Where capacity and preparation allow, rescheduling or transferring a place to another person may be a more practical option than cancellation. A transfer is subject to the replacement participant meeting any stated prerequisites and accepting the relevant booking terms. We cannot guarantee an alternative date, an equivalent format, or a transfer after materials have been tailored or a session has begun, but we will explain the available choices honestly.
Changes or cancellation by Tuxemado
If a confirmed session must be materially changed or cancelled by Tuxemado, we will contact the booking email address with the available next steps. Depending on the circumstances, these may include a rescheduled date, a credit toward a future equivalent session, or a refund of sums paid for the undelivered portion. We are not responsible for incidental personal costs such as travel, accommodation, lost time, or equipment purchases unless a written agreement or mandatory law says otherwise.
Digital and workshop materials
Some arrangements may include digital notes, templates or access instructions. Where such materials have already been supplied or made available, their treatment on cancellation will be stated in the booking terms and handled consistently with applicable law. They are not physical goods to be returned by post. Do not share access-controlled or instructor-provided material outside the scope of the agreed course without permission.
Raising a concern
If you believe a cancellation or refund decision has overlooked important details, reply to the written decision with the relevant information. We will review the record and explain the outcome in plain language. Nothing here limits rights that cannot be waived under applicable consumer protection law. For a general question before booking, write to [email protected].